NarrateKit

Privacy Policy

Last updated: January 2025

1. Introduction

NarrateKit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content creation platform.

2. Information We Collect

Personal Information

  • Name, email address, and contact information
  • Company information and role
  • Billing and payment information
  • Profile pictures and professional details

Content Data

  • Brand guidelines and documents you upload
  • Content briefs and campaign information
  • AI-generated content and recommendations
  • Chat messages and collaboration data

Usage Information

  • How you interact with our platform
  • Feature usage and performance metrics
  • Device information and browser data
  • IP addresses and location data

3. How We Use Your Information

  • Service Delivery: To provide our AI-powered content creation services
  • AI Training: To improve our AI models (with your consent and anonymized data)
  • Personalization: To customize your experience and recommendations
  • Communication: To send service updates, support responses, and marketing (with consent)
  • Analytics: To understand usage patterns and improve our platform
  • Security: To protect against fraud and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations

4. AI and Machine Learning

Our AI models are central to our service. Here's how we handle AI-related data:

  • Training Data: We use publicly available viral content data and anonymized user content (with consent)
  • Content Processing: Your brand documents are processed to train personalized AI models
  • Data Isolation: Brand-specific data is kept separate and not used to train models for other customers
  • Continuous Learning: Our models improve over time while respecting privacy boundaries

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these circumstances:

  • Service Providers: With trusted third parties who assist in platform operations
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Consent: When you explicitly authorize sharing

6. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and employee training
  • SOC 2 Type II compliance (in progress)
  • GDPR and CCPA compliance measures

7. Data Retention

We retain your information for different periods depending on the type:

  • Account Data: Until account deletion plus 30 days
  • Content Data: As long as needed to provide services
  • Usage Analytics: Aggregated data may be retained indefinitely
  • Legal Requirements: As required by applicable laws

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we process your information

To exercise these rights, contact us at privacy@narratekit.com

9. International Data Transfers

If you're located outside the United States, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized content recommendations
  • Support security and fraud prevention

You can control cookie settings through your browser preferences.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our platform. Your continued use of our Service constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

  • Email: support@narratekit.com
  • Address: [36-20 Steinway Long Island City, New York]